Refund Policy
Last updated 21 September 2026
Thirty days, no questions asked. If CortexNotch is not what you wanted, email us and we will refund you in full. There is no form, no survey, and no requirement to explain yourself.
How to get a refund
Email support@cortexnotch.com from the address you bought with, or include your licence key. That is the whole process.
When
Within 30 days of purchase. After that, write to us anyway — if the software is genuinely broken on your machine and we cannot fix it, we would rather refund you than keep money you are not happy about.
How the money comes back
Stripe acts as merchant of record for your purchase, so the refund is issued through Stripe and returns to your original payment method. Any sales tax or VAT collected is refunded with it.
| Step | Timing |
|---|---|
| We approve the refund | Usually within one business day |
| Stripe issues it | Immediately after approval |
| It appears on your statement | Typically 5–10 business days, depending on your bank |
What happens to your licence
A refund ends the licence. Your key is deactivated, existing activations are cleared, and any access granted to the private Cortex Stack repository is withdrawn. Anything you have already built on your own machine — your cluster, your configuration, your data — remains yours and is untouched.
EU and UK customers
You have a statutory right to withdraw from a distance purchase within 14 days. Because CortexNotch is digital content supplied immediately, you are asked at checkout to consent to immediate delivery, which ordinarily ends that right once the download begins. Our 30-day policy is deliberately more generous, and we honour it regardless.
Chargebacks
If something has gone wrong, email us first — a refund is faster than a chargeback and costs you nothing. A chargeback also revokes the licence automatically, and it is harder to reverse once filed.